NICE Cognigy Launches Simulator to Elevate Enterprise AI Agent Evaluation
NICE has launched Cognigy Simulator – a new AI performance lab designed to allow enterprises to systematically assess, test, deploy, and scale high-quality AI Agents in their customer experience operations. The Cognigy Simulator comes equipped with a very extensive simulation level designed to harness thousands of authentic customer interactions through digital twins to represent various demographics and languages. This helps businesses identify their weaknesses in AI Agents even before they are deployed.
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In contrast to typical testing tools, this system integrates continuous testing as part of the overall lifecycle of AI on a scale of scoring for each run based on factors such as task completion, adherence to guardrails, integration integrity, and overall quality of experience. It helps accelerate quality assurance through automated scenarios and enables A/B testing for comparison between different strategies for models and prompts, enabling organizations to identify where improvements should be made. Through the combination of large-scale simulations, adversarial simulations, and edge case simulations, Cognigy Simulator offers the necessary speed and assurance for enterprises to safely optimize their AI Agents at scale and puts the future of reliable and accountable AI-powered customer experiences within sight.
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