Yext Becomes First Federated AI Search Integration in the Freshworks Marketplace
Yext, Inc., the AI Search Company, announced a new integration with Freshdesk, a customer experience solution that provides…
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Customer Experience
Usertesting Partners With Quantum Metric to Help Organizations Design and Build Customer-Centric…
New partnership helps companies better understand customer needs, and quantify the business impact of digital experiences…
Sprinklr Launches in AWS Marketplace
Unified customer experience management platform (Unified-CXM) with 31 products across four robust product suites is available now…
Consumers Increasingly Choose Brands Based on Safety Measures and How They Treat Their Employees…
Nearly 1 in 4 U.S. consumers stopped purchasing from a company during the pandemic because their COVID safety protocols didn’t…
Fugue Leads Cloud Compliance Market in Customer Satisfaction, According to G2 Report
Grid® Report for Cloud Compliance | Winter 2022
Fugue, the cloud security and compliance company, announced that it holds a…
Cyara Secures Growth Investment of Over $350 Million USD to Accelerate Automated CX Assurance…
Cyara, a leading provider of automated customer experience (CX) assurance solutions, announced it has received more than $350…
Wealthify Creates Richer Customer Interactions with Talkdesk Contact Centre Solution
Award-winning UK online investment service leverages advanced call capabilities and performance monitoring to boost customer…
Aktify and Five9 Establish Partnership to Help Businesses Turn More Sales Leads into Inbound Calls
Aktify announces its partnership with CCaaS (Contact Center as a Service) leader Five9, combining its outbound conversational AI…
Glia Continues Rapid Growth in 2021, Doubling Customer Base, Employee Headcount and Strategic…
Emerges as Digital Customer Service (DCS) leader, earning industry awards, analyst accolades and praise for category-defining book…
Qualtrics Appoints Two New Board Members
Qualtrics, the leader and creator of the Experience Management (XM) category, announced that Omar Johnson, an innovative…