Customer Experience

Multi-country charging deal will enable Vodacom to reduce time to market for new products and services by embracing a standardized…

Michigan-based commercial Property and Casualty (P&C) insurer to leverage Guidewire Cloud to increase business agility and…

Integrated, data-driven module provides tools to better support, develop and engage agents, allowing them to better meet rising…

Experts from people-powered businesses across marketing, operations, HR, and more share how top services brands win on customer…

- Announces InMoment AI™ to advance its mission to improve experiences in the moments that matter - Brings deep vertical…

Sparkfly, an award-winning retail technology solutions company that helps innovative restaurants and merchants unify customer…

Contact center industry disruptor gains transformational leader with deep expertise in driving execution of fast-growth companies…

Michelle Hulst named Chief Data Officer; Samantha Jacobson becomes EVP and Chief Strategy Officer; Jed Dederick to EVP and Chief…

Valmont® Coatings Launches VCC Max, an Industry Exclusive that Connects Customers to the Entire Process, Offers Greater Access to…

Contact centre and customer experience technology leader, Content Guru, announced its new partnership with FourNet, the…