Parloa, a trailblazer in Agentic AI for enterprise customer service, has announced the close of its $120 million Series C funding round, pushing the company’s valuation to $1 billion. The round was co-led by Durable Capital Partners, Altimeter Capital, and General Catalyst, with continued support from EQT Ventures, RPT Capital, Senovo, and Mosaic Ventures.
Founded in 2018 by Malte Kosub and Stefan Ostwald, Parloa is transforming how enterprises deliver customer service through intelligent AI agents. Just a year after securing $66 million in Series B funding, Parloa has achieved significant milestones: it launched the industry’s first AI Agent Management Platform (AMP) designed specifically for enterprise contact centers and quadrupled its revenue.
“The way people interact with businesses is changing forever. At Parloa, we’ve been at the forefront of that change and are helping enterprises transform customer service with AI…” — Malte Kosub, CEO and co-founder of Parloa.
The Series C investment will fuel global expansion across North America and Europe, accelerate development of AMP capabilities, and drive the hiring of top-tier talent worldwide.
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Meeting the Rising Demand for Intelligent Customer Support
Industry insights underscore the relevance and timing of Parloa’s growth. Gartner® projects that “by 2029, agentic AI will autonomously resolve 80% of common customer service issues without human intervention.” Additionally, Menlo Ventures reported that enterprise spending on generative AI surged 8x in 2024, with 31% allocated to customer support applications.
As businesses across sectors—e-commerce, financial services, travel, and retail—race to modernize customer interactions, demand for enterprise-grade AI solutions has skyrocketed. Parloa’s platform empowers organizations to launch highly sophisticated, personalized AI agents that engage naturally with customers while continually learning and adapting.
These AI agents are built with enterprise-grade safeguards, including data isolation, simulation testing, and content filtering, ensuring responsible and high-performance deployment at scale. The result is a more human, more effective customer experience.
Backing from World-Class Investors
“We chose to invest in Parloa because the company is uniquely positioned to lead this next wave of customer experience innovation…” — Henry Ellenbogen, Durable Capital Partners.
“They’re not just streamlining customer service—they’re elevating the entire customer experience…” — Apoorv Agrawal, Altimeter Capital.
“Parloa is a standout example… Their bold vision for agentic AI and their exceptional execution have already delivered tangible market impact…” — Jeannette zu Fürstenberg, General Catalyst.
What’s Next for Parloa
Armed with new capital, Parloa plans to scale its presence in global markets, expand the feature set of its AI Agent Management Platform, and further position itself as the category leader in agentic AI. The company’s vision is clear: to enable enterprises to build AI-powered, human-grade customer service experiences at scale.
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