ServiceNow and Genesys announce strategic partnership to elevate customer and employee experiences News Desk May 8, 2024 ServiceNow’s annual customer and partner event, Knowledge 2024, ServiceNow, the AI platform for business transformation, and…
Genpact Ranked as Market Leader in HFS Research Inaugural Customer Experience Service Providers… News Desk Apr 19, 2024 Genpact, a global professional services and solutions firm delivering outcomes that shape the future, announced it has earned the…
Khoros Unveils A Generative AI-Powered Platform That Will Revolutionize Self-Service Customer Care News Desk Apr 12, 2024 Khoros, a leader in digital customer engagement software, announced the patent-pending next-gen Khoros Customer Care Cloud. This…
Unveiling the Future of Global CX; MCI Acquires Market Force Information, a Customer Experience… News Desk Mar 26, 2024 MCI announces the acquisition of Atlanta, GA based Market Force Information LLC. Market Force Information is a leading Customer…
Accenture to Acquire GemSeek to Further Expand its Customer Analytics Services News Desk Feb 20, 2024 Accenture has agreed to acquire GemSeek, a leading customer experience analytics provider helping global businesses understand…
Bluecore Introduces Customer Movement Technology and Services Proven to Drive Retail and DTC Brand… News Desk Feb 14, 2024 Bluecore, a retail shopper identification and customer movement technology, has announced the launch of its proprietary Customer…
Virgin Media O2 Partners with Hiya to Roll Out Advanced Spam-Fighting Tools and Services to Consumer… News Desk Feb 13, 2024 Hiya, the leader in voice security, has been selected by Virgin Media O2, one of the UK’s largest telecommunications companies, to…
NUSO Acquires Integrated Customer Experience Software-as-a-Service Company News Desk Dec 14, 2023 NUSO, a leading multinational service provider of proprietary cloud communications, customer experience and CPaaS enablement…
DXC Technology and ServiceNow Expand Strategic Partnership to Transform Service and Workflow… News Desk Nov 29, 2023 DXC Technology, a leading Fortune 500 global technology services company, and ServiceNow, the leading digital workflow company…
CCW’s First Event Of 2024 To Explore Self-Service And Optimizing Customer Experience with… News Desk Oct 19, 2023 Customer Contact Week (CCW), the leading event series dedicated to serving professionals within the customer service industry, is…