CRN Names Vonage’s Jim Regan to 2022 Top Channel Chief List
Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation, announced that CRN, a…
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Customer Experience
Half of Service Agents Admit to Botching Customer Service Calls, Research Finds
Outdated technologies are causing customer frustration, inaccuracies, and slow response times, say contact center workers
More…
Language I/O Announces Key Executive Appointments Amid Rapid Growth
Momentum continues for multilingual customer engagement leader with addition of Chief Technology Officer and Chief Customer…
Mindful, the Omnipresent Engagement App, Now Available on Genesys AppFoundry
Mindful combines with the Genesys Customer Experience Platform to give customers control with options to connect with a brand…
SiriusXM Names Faye Tylee Chief Human Resources Officer
Tylee succeeds Dara Altman, Chief Administrative Officer, who is retiring after 16 years leading the company's human resources…
Verint Wins Multiple Industry Awards for Delivering Excellence in Knowledge Management
Verint, The Customer Engagement Company, announced that Verint Knowledge Management has been recognized by KMWorld for four…
LogicMonitor’s Application Error Monitoring Platform Airbrake Wins 2022 DEVIES Award
Airbrake earns recognition during DeveloperWeek 2022 for excellence in App Analytics/Testing
LogicMonitor, the leading…
Calabrio ONE Recognized as a Leader in G2 Contact Center Workforce Report
Calabrio, the customer experience intelligence company, announced that Calabrio ONE, the workforce engagement management suite,…
Cellcom Selected Anodot’s Zero Touch Solution to Boost Service Availability and Deliver the Ultimate…
Anodot enables Cellcom to identify and remediate network issues before they impact the customer experience while improving…
Red Pocket Mobile Announces Strategic Partnership with Vonage
Red Pocket & Vonage jointly launch groundbreaking mobile and business phone bundle
Red Pocket Mobile, an increasingly popular…