SugarCRM Wins Gold Stevie→ for CRM Suite – Midmarket, New Version, in 2022 Sales & Customer… Business Wire Mar 3, 2022 The Award-Winning Platform Does the Work to Make the Hard Things Easier for Sales, Marketing and Service Professionals…
Groove Wins Two 2022 Stevie® Awards for Customer Service Business Wire Mar 2, 2022 Groove receives Stevie Awards for “Customer Service Department of the Year” and “Front-Line Customer Service Team of the Year” for…
Jackson Ranks Highest in Industry for Customer Service; Named “Contact Center of the Year” Finalist… Business Wire Feb 28, 2022 Jackson also earns Call Center World Class First Call Resolution Certification and World Class Employee Experience awards…
Accenture Report Finds 3.5x Revenue Growth for Companies that View Customer Service as a Value… Business Wire Feb 28, 2022 New research from Accenture reveals that companies which view customer service as a value center, rather than as a cost center,…
Home Chef Selects UserTesting to Continue Delivering the Freshest Customer Service Possible Business Wire Feb 24, 2022 Leading meal solutions company taps the Human Insight Platform to take its top-rated customer satisfaction to the next level…
SouthernCarlson Selects Infor CloudSuite Distribution to Help Consolidate Operational Systems, Speed… PR Newswire Feb 23, 2022 A leading distributor of tools, fasteners & packaging supplies plans to deploy Infor cloud solutions to 1,200 users across…
Inter.ai Introduces its Control Center for CX Managers, Adding New Features That Transform Customer… News Desk Feb 21, 2022 Inter.ai Inc., the US software company that provides a Customer Lifetime Platform for customer service teams in D2C companies, has…
Leap Expands Customer Service Features, Debuts Leap Secure Sign PR Newswire Feb 17, 2022 New Leap Secure Sign provides a secure and streamlined remote signature process Leap, a leading provider of home contractor…
Half of Service Agents Admit to Botching Customer Service Calls, Research Finds PR Newswire Feb 9, 2022 Outdated technologies are causing customer frustration, inaccuracies, and slow response times, say contact center workers More…
Embracing Digital First to Transform Contact Customer Service PR Newswire Feb 7, 2022 The global contact center outsourcing services industry grew 15% between 2020 and 2021. Lockdowns and social distancing made it…